Summary
I like making useful things with code. I enjoy working on software projects like AI tools, websites, and improving my coding skills. Right now, I'm studying for my Master's in Software Engineering at the University of Calgary and working at Alberta Health Services as an IT Analyst. This helps me learn new things and solve real problems. When I'm not coding, I like taking photos of people and making videos. Photography helps me be creative and see things differently. I'm always happy to meet people who also like technology and creating things. Let's talk about what we can build together!
Education
Master of Engineering, Software Engineering
University of Calgary
BSc Computer Science
University of Lethbridge
Work Experience
IT Analyst
Alberta Health Services
- Provided advanced technical support to 35+ AHS staff daily via phone and ServiceNow, troubleshooting issues across Windows OS and Microsoft Office applications, achieving an over 75% first-call resolution rate and boosting user satisfaction by 15%.
- Responded to 50+ high-priority Emergency Medical Services (EMS) calls as part of a 24x7 on-call rotation, meeting critical 3-minute response targets for emergency IT issues and contributing to a 15% reduction in overall incident resolution time.
- Streamlined identity and access management by processing ~45 Active Directory account modifications per week, upholding least-privilege principles and reducing security incidents through vigilant access control and auditing practices.
Software Engineer Intern (Project)
ANG Consultant
- Developed a responsive frontend application using React and ShadCN, enhancing user experience.
- Implemented robust backend solutions with Firebase for authentication and data storage.
- Successfully delivered the project management application, improving client workflow efficiency.
Co-op Intern Student, Service Desk North
Alberta Health Services
- Managed number of users accounts via Active Directory and ServiceNow.
- Audited access requests for legitimacy and escalated high-risk cases for review.
- Documented internal procedures and revised outdated manuals for team efficiency.
Web Developer
Mokonisa Coffee Plc
- Built and deployed a company website for a coffee exporting farm to showcase products globally.
- Integrated contact forms and newsletter tools to support customer engagement.
- Conducted cross-browser testing to ensure consistent user experience and functionality.
Security Guard (Casual)
Paladin Security Group Ltd
- Monitored premises, performed patrols, and ensured public safety across assigned zones.
- Communicated with dispatch and emergency services to report incidents promptly.
Skills
Technologies & Programming
Software & Systems
Professional Skills
Certifications
Google Data Analytics Certificate
Comprehensive data analytics training by Google covering data cleaning, analysis, and visualization
ServiceNow Developer
Professional certification for ServiceNow platform development and customization